Q

I tried to connect to the server using the login and password the administrator gave me, and I had a message that either the username or password is not valid

A

The username and password are case sensitive, please check that you entered them correctly

Q

I am a member and could not access the upload directory

A

You can only copy your own documents in this directory, you can not see its contents

Q

I logged to the server, it get through the username and password, but then I had the message "Receive error: Blocking call cancelled, Retrieve of directory listing failed"

A

The firewall in your company allows you to send data but not to receive any, you sent the username and password, but could not receive the content of your folder. Please contact your local IT support

Q

I moved some documents on the folder download but the members can not access them

A

Please check the access rights on these files in the download directory, they should be as follows - owner:rwx / group: rx / public: none (numeric field 750). You can change the access rights in most FTP client software, by selecting the files concerned, right-clicking and choosing File Attributes.

Q

The document I download using ftp://scxxmem:password@ftp.iec.ch seems to be corrupted (or has a virus), could you provide another copy

A

This document is on the FTP server of the committee/subcommittee, please contact your FTP administrator

Q

I sent an e-mail to a list and did not receive a copy myself

A

You do not receive copy of your own e-mail, if you want a copy, you should add your name in the Copy field

Q

I sent an attachment to a mailing list and some members did not receive it properly, if I send the attachment directly to these members, it works fine

A

This problem only affects some mail systems, hopefully the next release of Lotus Notes will solve the problem

Q

I sent an e-mail to a list and get back the "you are not authorized" message

A

Only the members and owners of a list can send e-mail to the list, please check to see if you are a member or owner by contacting the owner of the list

Q

I sent an e-mail to newdocs@iec.ch and get back the "you are not authorized" message

A

This is an automatic generated e-mail, you cannot reply or send a message to this list

Q

I am a member of a list, I sent an e-mail to this list and get back the "you are not authorized" message

A

Maybe your e-mail address has changed. Please contact your administrator to modify your address

Q

I am the owner of a list and do not remember who I subscribed as members

A

You can use the command Review, please refer to point 5 of the procedure

Q

I am the owner of a list, how do I add / remove member to / from a list

A

You can use the commands Subscribe / Unsubscribe, please refer to points 4 & 6 of the procedure

Q

I tried to download document 62/xxx/FDIS and had a message "Validation error you do not have permission to view this document etc (error code 9), I can read other 62 documents

A

Q

I am now a member of TC15, could you give me access to these documents

A

Please contact your National Committee to review your authorizations

Q

My password is not valid anymore, have you changed it

A

No, we do not modify passwords. First, make sure you enter the password correctly (case sensitive) and that you have not entered any spurious characters (e.g. spaces), if you still have the problem, please contact your National Committee and they will reset your password

Q

I am a the chairman/secretary of a TC/SC, I need a login and password

A

Please fill in the authorization form.

Q

I received a confirmation of my access to the Graphical Symbols database but it is not working.

A

You should try to regenerate your password, then wait 24 hours, the access will be OK. When you regenerate your password, you may re-use your current password

Q

I entered my username and password and the login window appears a second time

A

Make sure you entered your password properly (case sensitive); if you do not remember your password, please contact your National Committee and they will reset your password

Q

I have to vote on a document, could you give me the access

A

Q

I have to vote on document xx/xxx/xx but it does not appear on the voting system

A

Please check that the voting is not closed; if it is still open, please contact your Technical Officer at the Central Office. Alternatively, use the “Status for a particular document” option on the initial voting page.

Q

I have Acrobat Reader but I cannot read the pdf file I download from your web site

A

Q

I cannot print properly the document I download from your web site, I have an error message "PCL XL error", I have a HP printer

A

The PCL XL errors are typically printer errors, please also refer to Hewlett Packard web site for the suggested solutions: http://www.hp.com/

Q

I receive the IEC recent documents via Newdocs but cannot open any of the documents

A

To access the IEC documents, you need a username and password with a valid authorization, please refer to permission system for more information